FAQ

1. What is the processing time for orders?

• Our processing time for orders typically takes 48 hours (2 business days). During this time, we prepare and package your order with care to ensure it arrives in perfect condition.

2. What shipping options are available?

• We offer two shipping options to cater to your needs:
  • Standard Shipping: Takes 5-9 business days for delivery.
  • Express Shipping: Arrives within 2-3 business days.

3. What is the estimated delivery time for orders?

• Estimated delivery times depend on the shipping method selected during checkout:
  • Standard Shipping: 5-7 business days.
  • Express Shipping: 1-2 business days.

4. What is your return policy?

• We accept returns for unused items up to 15 days after the delivery date. However, please note that we do not accept returns on any swimwear or intimate apparel (intimates). For detailed information on our return process and to initiate a return, please visit our Returns page on our website.

5. What if I haven't received my order?

• If you haven't received your order and it's within the estimated delivery time, please use the tracking number provided in the shipment email to check the status of your package. You can track your order's progress to get real-time updates on its location.

• If your order is past the estimated delivery date, and you still haven't received it, please use our Contact tab to email us. In the subject line of your email, please use "Missing Package" to help us identify and address the issue promptly. Our customer support team will investigate and assist you in resolving the matter.

6. How can I contact Modern Man Brand for customer support?

• To contact us for customer support, please use our dedicated Contact tab on our website. We recommend including all relevant order information to expedite the resolution of your inquiry. Our team typically responds within 24-48 hours during business hours. 

7. How often do we restock?

• We do not restock any items in our collections. When each collection drops, we produce a set number of pieces, and once items are sold out, we will not restock them unless promoted otherwise. We aim to maintain the exclusivity and uniqueness of our products.

8. Can I cancel my order?

• Unfortunately, we do not offer order cancellations. We strive to ship out items in a timely manner, and once an order is successfully placed, it cannot be canceled. If you wish to return an item once you've received it, please refer to our Returns page for detailed information on our return process.

9. Do you offer discounts or promotions?

• Yes, we frequently run promotions and discounts. To stay updated on our latest offers, subscribe to our newsletter and follow us on social media platforms like I nstagram (@ModernManBrand).

10. Can I become a Modern Man Brand affiliate or partner?

• Yes, we have affiliate and partnership programs. If you're interested in collaborating with us, please use our dedicated Contact tab on our website and include "Affiliate Inquiry" in the subject line. You can also reach out to us on Instagram (@ModernManBrand) to express your interest and learn more about our affiliate opportunities.

11. How can I stay updated on Modern Man Brand news and releases?

• To stay informed about the latest news, product releases, and updates from Modern Man Brand, subscribe to our newsletter and follow us on social media. You can also visit our blog on our website for in-depth content.